Refund policy

 

Return and Refund Policy

At [Your Company Name], we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Timeframe: You have [30] days from the date you received the item to initiate a return.

  • Non-Returnable Items: Certain items are exempt from being returned, including perishable goods, custom products, downloadable software, gift cards, and health/personal care items.

  • Return Process: To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with instructions on how to return your item.

Refunds

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10 business days].

  • Partial Refunds: In some cases, only partial refunds are granted (if applicable) for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

  • Late or Missing Refunds: If you haven’t received a refund within the specified time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] with details of the issue.

Return Shipping

  • Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Exceptions

Certain items may be final sale or have specific return policies. Please review the product description for details.

Contact Us

info@therunningbackacademy.com